For our start up online grocery client we are looking for a Call Center Director and a HR Director. Please note the job location is hyderabad. Our client is a US based well established group of companies. Owned and managed by Indians.They have ambitious plans for this Online Grocery business in India. The job details are mentioned below and immediately available candidates will be preferred.You can also register on this blog for regular job updates. The link is below on the right hand side just where the advertisements end. You can send your cv to binaryberries8@gmail.com or call on 9849128646.
4)
Title: Call center Sr. Manager / Director
for an Phone Order / Online Order Retail Startup
Required Skills and Experience:
1) Must have prior experience in managing a call center in dealing
with
Teleshopping / Online sales company experience
(preferred)
2) Ensuring there is adequate Manpower on daily basis, must be
flexible to work in any shift,
Should be ready to work OT as per business requirements.
3) Serve client base by planning and implementing call center
strategies and operations; improving systems and processes; managing staff.
4) English, Telugu, Hindi language required.
5) Must ensure exponential growth is achieved and target Monthly
sales revenue goals.
6) Must implement mechanisms to keep the call center team motivated
and energetic.
7) Must ensure call center staff provide TOP CUSTOMER SERVICE and
courtesy as PRIORITY.
8) Must Strive to achieve repeat customers.
9) Must have exp in developing performance reports Good inter
personnel skills and Lead by example.
10) Will assume a vital role in driving sales for the company.
Salary: Market / DOE + Perks and MORE..
5)
Title: HR Sr. Manager / Director
for an Phone Order / Online Order Retail Startup
Required Skills and Experience:
1) Required 6+Years exp. for a new online retail start up that
needs to scale up very quickly.
**) Must be instrumental in creating a motivated and charged
work environment with aggressive focus on
nothing less than "Great Customer
Service" (VERY IMPORTANT CRITERIA)
2) Will be responsible to establish hiring strategy and actual
execution of the talent sourcing and recruiting,
Previous experience in Team Building, Hiring, and
Firing.
3) Must be very responsible in areas of talent retention,
Creating One-to-One Harmonious Relationship and
promoting great Team Work amongst all employees.
4) FMCG / Foods / Beverage industry experience is preferred.
5) Will be dealing with wide range of people from sales agents,
drivers,Software personnel..
6) Handling of training & development functions of
Employees, Ensures planning, monitoring, and appraisal of employee.
work results, counselling employees and handling
disciplinary matters.
8) Handle Employee Compensation & Benefits, Employee
Competency Mapping and Employees welfare initiatives.
9) Handle Administrative functions related to the company.
10) Extensive capacity to influence business leaders
individually and collectively,
